Buying Guides

Get the goods on customer service

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Buying Guides

Get the goods on customer service

The Bay, Designer Depot, Home Outfitters, Zellers
Contact hbc.com for stores
Return Policy Exchange or refund with receipt; exchange or HBC gift card in amount of last sale price without receipt
Design & Delivery Services Delivery at select stores
Additional Services Gift cards available. National gift registry
(The Bay and Home Outfitters stores only). Items will be shipped free of charge to requested Bay or Home Outfitters store

Bombay
Contact
888-226-6229 for stores and to order; bombay.ca
Return Policy Exchange, gift card or refund within 30 days with receipt; gift card without receipt
Design & Delivery Services Delivery on select large items only

Costco
Contact
800-463-3783 for stores; costco.ca
Return Policy Within 30 days, refund or exchange with or without receipt (returns accepted after that time, too)
Design & Delivery Services In-home designer available for window coverings and wall-to-wall carpeting
Additional Services Special orders (with home delivery) available for variety of items, including custom leather furniture, mattresses, linens, high-end cedar garden sheds, plumbing fixtures, custom blinds and area rugs. Also, in-home custom program available with California Closets at select Costco locations

EQ3
Contact eq3.com
for stores
Return Policy Within 14 days, refund or exchange with receipt. No cancellation, return or exchange on custom upholstery and special orders
Design & Delivery Services Both available; contact stores for details

The Home Depot
Contact
800-668-2266 for stores; homedepot.ca
Return Policy In-store Within 90 days, refund with receipt; after 90 days, store credit or credit to The Home Depot commercial credit accounts may be issued with or without receipt. Online Call 800-628-0525 for free pickup (no in-store return). Within 90 days, refund with receipt, packing slip and return authorization number issued by call centre. Items that use flammable liquids or gases can't be returned once used because they create a safety hazard
Design & Delivery Services Free in-home service by in-store design consultants when using products purchased at The Home Depot. Installation and delivery also available

HomeSense
Contact
866-466-3707 for stores; homesense.ca
Return Policy Within 10 days, refund or exchange with receipt; after 10 days, HomeSense gift card issued (which can be used at Winners locations and vice versa)

IKEA
Contact ikea.ca
for stores
Return Policy Within 45 days, refund or exchange with receipt
Design & Delivery Services In-store interior design and kitchen advisors, 3-D kitchen planner (download from website or use in-store), and online office planner. Delivery available
Additional Services For non-DIYers, recommendations for in-home assembly and installation services. Gift cards available

Jysk Bed-Bath-Home
Contact jysk.ca
for stores
Return Policy Within 10 days, refund or exchange with receipt; after 10 days and up to 30 days, in-store credit issued

Linens N Things
Contact canada.lnt.com
for stores
Return Policy Within 60 days, refund with receipt (in-store and online)

Pier 1 Imports
Contact
800-245-4595 for stores; pier1.com
Return Policy Refund or exchange with receipt; merchandise credit only without receipt
Design & Delivery Services Delivery upon request; rates vary
Additional Services In Touch e-mail program for info about sales, promotions, new products; Pier 1 Imports Preferred Customer Card offers 10 per cent discount upon sign-up

Pottery Barn
Contact
Toronto, 416-962-2276; Calgary, 403-259-2100; Vancouver, 604-678-9897; potterybarn.ca for more stores
Return Policy Furniture & upholstery Within 30 days, refund with receipt; after 30 days, refund or exchange against manufacturer defects for period of up to one year. All other items Up to one year, refund or exchange with receipt
Design & Delivery Services In-store design studio: Customers can sketch floor plans of their living space and tailor selection of items with help of skilled associate. Contact stores for more details
Additional Service Wedding and gift registry

Restoration Hardware
Contact
888-243-9720 for stores or catalogue; restorationhardware.com
Return Policy Refund or exchange with receipt. Furniture Within 30 days of delivery, refund or exchange with receipt; after 30 days, refund for manufacturer defects only
Design & Delivery Services Delivery available
Additional Services Gift certificates; Design Your Own lighting online

Sears
Contact
Across Canada; sears.ca
Return Policy Within 90 days, refund with receipt. Home electronics Within 30 days, refund or exchange with receipt
Design & Delivery Services Ship-a-Gift Orders from current Sears catalogue or sears.ca delivered to requested Sears location, often at no extra charge (home delivery in most areas for a fee)

William Ashley China
Contact
800-268-1122; Toronto, 416-964-2900
Return Policy Within 10 days, refund or exchange with receipt (restocking charge may apply in some cases); for all gifts, exchange or refund in form of credit note
Design & Delivery Services Free delivery to postal codes beginning with L or M; charges for other areas
Additional Services Free bridal registry; The Gourmet Shoppe area specializing in kitchenware; free gift-boxing

Williams-Sonoma
Contact
Toronto, 416-962-9455; Calgary, 403-410-9191; williams-sonoma.ca for stores
Return Policy With receipt, exchange or merchandise credit; refund cheques for items purchased by cash only (doesn't apply to registry gifts). Without receipt, exchange or merchandise credit
Design & Delivery Services Contact stores for details
Additional Services Wedding and gift registry; cooking classes; book signings by well-known cookbook authors

Winners
Contact
877-946-6877 for stores; winners.ca
Return Policy Within 10 days, refund or exchange with receipt; after 10 days, Winners gift card issued (which can be used at HomeSense locations and vice versa)

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Buying Guides

Get the goods on customer service