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Get the goods on customer service

By
Siobhan Shulman and Melissa Carter

What you need to know about return policies and special services at home decor retailers across Canada.

The Bay, Designer Depot, Home Outfitters, Zellers
Contact hbc.com for stores
Return Policy Exchange or refund with receipt; exchange or HBC gift card in amount of last sale price without receipt
Design & Delivery Services Delivery at select stores
Additional Services Gift cards available. National gift registry
(The Bay and Home Outfitters stores only). Items will be shipped free of charge to requested Bay or Home Outfitters store

Bombay
Contact
888-226-6229 for stores and to order; bombay.ca
Return Policy Exchange, gift card or refund within 30 days with receipt; gift card without receipt
Design & Delivery Services Delivery on select large items only

Costco
Contact
800-463-3783 for stores; costco.ca
Return Policy Within 30 days, refund or exchange with or without receipt (returns accepted after that time, too)
Design & Delivery Services In-home designer available for window coverings and wall-to-wall carpeting
Additional Services Special orders (with home delivery) available for variety of items, including custom leather furniture, mattresses, linens, high-end cedar garden sheds, plumbing fixtures, custom blinds and area rugs. Also, in-home custom program available with California Closets at select Costco locations

EQ3
Contact eq3.com
for stores
Return Policy Within 14 days, refund or exchange with receipt. No cancellation, return or exchange on custom upholstery and special orders
Design & Delivery Services Both available; contact stores for details

The Home Depot
Contact
800-668-2266 for stores; homedepot.ca
Return Policy In-store Within 90 days, refund with receipt; after 90 days, store credit or credit to The Home Depot commercial credit accounts may be issued with or without receipt. Online Call 800-628-0525 for free pickup (no in-store return). Within 90 days, refund with receipt, packing slip and return authorization number issued by call centre. Items that use flammable liquids or gases can't be returned once used because they create a safety hazard
Design & Delivery Services Free in-home service by in-store design consultants when using products purchased at The Home Depot. Installation and delivery also available

HomeSense
Contact
866-466-3707 for stores; homesense.ca
Return Policy Within 10 days, refund or exchange with receipt; after 10 days, HomeSense gift card issued (which can be used at Winners locations and vice versa)

IKEA
Contact ikea.ca
for stores
Return Policy Within 45 days, refund or exchange with receipt
Design & Delivery Services In-store interior design and kitchen advisors, 3-D kitchen planner (download from website or use in-store), and online office planner. Delivery available
Additional Services For non-DIYers, recommendations for in-home assembly and installation services. Gift cards available

Jysk Bed-Bath-Home
Contact jysk.ca
for stores
Return Policy Within 10 days, refund or exchange with receipt; after 10 days and up to 30 days, in-store credit issued

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